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Pgslo's Privacy Policy — Your data, our responsibility

Here you'll find a clear, straightforward explanation of how we collect your personal data, why we retain it, and how we keep it secure. No fine print, no hidden agendas.

Last updated: January 2026  |  Version 2.4
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Core Principles

Our Core Privacy Principles

The six core principles we follow to protect your data at pgslo

Your data is never sold

Your personal data is never sold or rented to any third party — not under any circumstances, for any reason.

Industry-Standard Encryption

All your data is protected with 256-bit SSL encryption, ensuring maximum security both in transit and at rest.

In Your Control

You have full rights to view, correct, delete, or export your data.

Secure Data Storage

Our servers operate in compliance with international security standards and undergo regular audits and penetration testing.

Transparency in Bengali

Our full Privacy Policy is written in plain, easy-to-understand language — so you always know exactly where you stand.

Latest News

If any significant changes are made to this policy, you will be notified in advance by email or SMS.

Table of Contents
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What you need to know: By using pgslo's services, you agree to this Privacy Policy. If you have any questions, Help Center Contact us.

1. Introduction

Pgslo (https://pgslo.biz) is a trusted online Sports Betting platform for users in Bangladesh and the surrounding region. We believe the best way to earn your trust is to fully respect your privacy.

This Privacy Policy will inform you about:

  • What data we collect about you and why.
  • How that information is used and stored.
  • Circumstances under which data may be shared with third parties.
  • What rights you have over your personal data.

This policy applies to pgslo's website, mobile app, and all other digital services.

2. Data We Collect

We only collect data that is necessary to provide our services or to meet legal obligations.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number Account Verification & KYC
Contact Information Mobile number, email address Account Registration & Security
Financial Information Payment methods, transaction history Payment Processing
Usage Data Betting history, login times, preferences Service Improvement & Personalization
Technical Information IP address, device information, browser type Security & Fraud Prevention

We never store your password — only an encrypted hash is kept.

3. How We Collect Your Data

Pgslo collects data in several ways. You have the right to know about each of them:

  • Directly from you: Via registration, login, deposit, withdrawal, or contact forms.
  • Automatically: Cookies and analytics tools collect data as you browse our site.
  • From third parties: Data may be obtained from trusted identity verification services for KYC purposes.
  • From payment providers: Limited data is received from payment gateways solely for transaction verification.
Your Consent: Providing your information is entirely voluntary. However, withholding certain details may limit your access to specific services.

4. Why We Use Your Data

Your data is used solely for the following purposes:

  • Account Management: To manage registration, login, password resets, and account security.
  • Service Delivery: To process betting, payments, and withdrawals.
  • Age & Identity Verification: To meet legal obligations imposed by regulatory authorities.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Customer Support: To address your complaints and resolve your queries.
  • Personalized Experience: To show you relevant promotions and content based on your preferences.
  • Platform Improvement: To analyze usage patterns and improve our services.
  • Legal Obligations: To comply with legal requests from government or regulatory authorities.

5. Who We May Share Your Data With

Pgslo does not sell your data. However, in limited circumstances, information may be shared with the following parties:

  • Payment Processors: Mobile Pay, Nagad, Rocket — used solely to process transactions.
  • KYC / Identity Verification Providers: To verify age and identity.
  • Legal Authority: In response to a court order or a legally valid demand from a regulatory authority.
  • Technology Service Providers: For server hosting and cybersecurity services — all parties are bound by confidentiality agreements.
Important: Even in these cases, only the minimum necessary information is shared. We do not share your data with any marketing companies or advertisers.

7. Data Security Measures

Pgslo applies both technical and organizational security measures to protect your data.

  • TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
  • Firewall & DDoS Protection: Multiple layers of server-level security are active.
  • Two-Factor Authentication (2FA): OTP verification is available when logging into your account.
  • Regular Security Audits: Penetration testing conducted by third-party security specialists.
  • Data Minimization: We retain only what is strictly necessary.
  • Access Controls: Staff can only access the data necessary for their specific role.
Stay vigilant: Never share your password or OTP with anyone. pgslo will never ask for your password over the phone or by email.

8. Your Privacy Rights

As a pgslo user, you have the following rights. Contact our support team to exercise any of them.

01
Right to Access

You may request a full list of all personal data we hold about you.

02
Right to Rectification

You may request corrections to any inaccurate or outdated information.

03
Right to Erasure

You may request deletion of your data, provided there is no legal obligation requiring us to retain it.

04
Right to Data Portability

You can export your data in a machine-readable format.

05
Right to Restrict Processing

You may object to your data being used for specific purposes.

06
Opt Out of Marketing

You can opt out of promotional emails or SMS at any time.

07
Right to Withdraw Consent

You may withdraw any consent you have previously given at any time.

08
Right to Lodge a Complaint

If you are unsatisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.

9. How Long We Retain Your Data

We retain your data only for as long as necessary.

  • Account Information: For the duration your account is active, and for 5 years after closure (as required by law).
  • Transaction Data: 7 years — as required by financial regulatory authorities.
  • KYC Documents: 5 years after account closure.
  • Cookie Data: Depends on cookie type — from session-only up to a maximum of 2 years.
  • Support Conversations: 3 years after last contact.

Once the retention period expires, data is securely and permanently deleted.

10. Minor Protection

Pgslo strictly prohibits access by anyone under 18. We do not knowingly collect data from minors.

  • Date of birth is verified at the time of registration.
  • Proof of age may be requested in cases where there is reasonable doubt.
  • If an underage account is detected, it is immediately closed and all associated data is deleted.

If you believe a minor is using our platform, please notify us at support@pgslo.biz.

11. Policy Changes

We may update this Privacy Policy at any time. For significant changes:

  • Advance notice will be sent to your registered email or by SMS.
  • The "Last Updated" date at the top of the page will be changed.
  • For significant changes, we may ask for your consent again.

Continuing to use the platform after any changes have been made will be considered as your acceptance of the updated policy. Please check this page regularly.

12. Contact

If you have any questions about this Privacy Policy or any requests regarding your information, please contact us:

  • Email: privacy@pgslo.biz
  • General Support: support@pgslo.biz
  • Live Chat: Click the chat button at the bottom right of the site.
  • Help Center: Help Center Find a detailed guide there.

We aim to respond within 48 hours.

General Inquiries

Privacy FAQs

Absolutely not. pgslo never sells or rents your personal data to any third party. Our business model is entirely service-based — your data is not our product.

Send an email to privacy@pgslo.biz or submit a request via live chat. We will delete all data beyond legal retention requirements within 30 days and send you a confirmation.

Essential cookies are required for the site to function properly — disabling them will break core features like login and payments. However, turning off analytics and marketing cookies will not affect your experience.

Yes. In the event of a security incident, we will notify affected users by email as quickly as possible in accordance with legal requirements, and advise them on the steps to take.

Absolutely. You can view your own data directly from your account. For a full data report, submit a request to privacy@pgslo.biz — we will respond within 30 days.
Safe Betting

Your data is secure — get started with complete peace of mind

You're now familiar with pgslo's privacy policy. We are committed to keeping your data safe. Register securely today and enjoy Sports Betting.

Register Securely Help Center

18+ only. Please gamble responsibly.

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